Booking Terms & Conditions
Prior to making a booking, please read carefully the following Booking Terms and Conditions and make sure that you agree with the content.
1. MAKING YOUR BOOKING
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
2. PAYING FOR YOUR BOOKING
You are required to send to us your payment for the balance of the Rental at the time of booking. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
If you are booking more than 60 days in advance, instead of paying for the full balance of the Rental, you may pay a partial 30% non-refundable deposit that will be sufficient to secure your reservation. However, the requested dates will remain open for rental until a payment is successfully received.
3. YOUR ACCOMMODATION
You can arrive at the apartment after 16:00 hours on the Arrival Date of your holiday and you must leave by 12:00 hours on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation message so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival, we may treat the booking as having been cancelled by you.
4. YOUR OBLIGATIONS
You agree to comply with the Regulations set out in the property manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property.
It is also not permitted to use the Property for any other purpose than a holiday vacation home, being forbidden to hold parties, events or large gatherings of any kind. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a booking cancellation exclusively accountable to you.
If in our reasonable opinion or in the reasonable opinion of a person in authority, you or any member of your party behaves in such a way as to put in danger, to cause upset or distress to a third party (including neighbors, employees or the property owner) or to inflict damage to the Property, we are entitled, without any prior notice, to terminate the occupation of the person(s) concerned, who will be promptly required to leave the accommodation. No refunds will be made and we will not pay any expenses or costs incurred because of such termination.
Unless otherwise agreed, pets and animals are not permitted in the accommodation.
The Property is non-smoking only and we kindly ask you to respect this policy.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
You agree to pay a 200EUR damage deposit (or 200GBP or 200USD) upon arrival. It must be paid in cash and will be fully returned on your departure day if there are no damages to the Property. Occasionally, if there is something missing, broken or damaged, the deposit will be held until such time that the item has been replaced or the problem has been resolved.
5. SPECIAL REQUESTS
If you have any special requests, you must communicate them before arrival. Although we will endeavor to meet any reasonable requests, we cannot guarantee that all requests will be met. Failure to meet any special request will not be a breach of contract on our part, nor will we be liable for compensation payments.
There is no holiday travel insurance included in your booking, therefore you agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
If you do bring valuables, please insure them individually for all eventualities, lock them away or keep them with you at all times. Always lock away your cash or keep it with you. We accept no responsibility for any loss.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to properly resolve difficulties unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
Cancellation requests must be e-mailed to [email protected] and, depending on the situation, a predetermined penalty fee will be charged:
a. 30% of the total reservation price if more than 60 days to check-in
b. 70% of the total reservation price if less than 60 days to check-in
c. 100% of the total reservation price in case of no-show
Please note that failure to occupy the accommodation (or declining the property upon arrival) will be deemed as a cancellation by the guest. In such cases, we reserve the right to resell all or part of the booked dates without prejudice to the right to collect the cancellation charges in full.
9. BEST PRICE GUARANTEE
If you find a lower price elsewhere, we will match it and award you a 5% added discount:
– Book online at our website, by e-mail or by phone
– Find a lower online price within 48 hours from the booking date that complies with the Terms and Conditions, as long as it is 48 hours before the planned check-in date
– Send an e-mail request to [email protected] (it is recommended to send a screen shot of the webpage showing the mentioned lower price). Requests can only be sent by the person who carried out the booking or by the guest himself
The tariff found on the other website must coincide with the conditions of the tariff booked directly through us:
– Same type of room and same number of guests
– Same duration and dates of accommodation
– Same sales conditions, payment cancellation conditions, prepayment conditions, etc.
In the event that the request for the best price encompassed multiple nights, the best price guaranteed will be applied on the final price of the whole stay and not on the partial price of certain nights.
The Best Price Guarantee WILL NOT be applicable when:
– Difference in prices due to incorrect rounding. For the guarantee to be applicable, the price different must be more than 4 EUR
– Tariffs not guaranteed publicly, offline (negotiated, groups, companies, etc.)
– Tariffs that belong to ‘opaque’ websites (Internet pages that do not identify the hotel name, exact address or room availability until the user has carried out the room/s booking payment)
– Tariffs that contain mistakes on the website when the search or booking is made
– Variations in the tariff related to fluctuations and/or currency exchange differences
We are not responsible in any way for the loss or damage of any of your goods or personal belongings and will be under no liability whatsoever in the event of cancellation, withdrawal or alteration of any arrangements or any losses or accidental expenses caused by reasons of war, civil strife, strikes, sickness, quarantine, bad weather conditions, natural disaster, fires, technical problems of any description, terrorist activities, closure of airports, or any other circumstances beyond their reasonable control.
We will not be liable for any injury, sickness, loss, damage or additional expenses or inconvenience directly or indirectly arising out of the design, structure, use or condition of any building or premises, their approaches or contents or mechanical and/or electrical services belonging thereto or out of any defect therein.
We will not in any circumstances whatsoever accept responsibility for loss of life, personal injury, illness, or loss or damage to luggage or personal effects or consequential loss other than for the negligence of their respective employees acting in the course of their employment.
We cannot be held liable for any actions of any persons (other than for the negligence of an employee acting in the course of his employment) or the failure of any public service(s) or supplies of a technical nature connected with the holiday arrangements over which we have no direct control. In the unlikely event of failure of electrically supplied apparatus, we cannot be held responsible, but will endeavor to assist you when possible and will ensure that any extra payment made for this service is refunded.
Liability is limited to the provision of accommodation as booked. In the unlikely event, due to extraordinary circumstances that the accommodation should become unavailable after confirmation to you (and payment made in full), we will immediately advise your thereof. In the event of the property being sold, every effort will be made to relocate and/or upgrade before refunding in full. Our aim will be to provide you with suitable alternative accommodation or a similar size and equal to/or better than the property booked. If the alternative is not found, you will be entitled to a full refund of accommodation payments having been received by us.
11. APPLICABLE LAW
The contract between you and us is governed by the law of Portugal and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Portugal.
ACCEPTANCE OF BOOKING TERMS AND CONDITIONS – Please note, that upon making a booking with payment, you are accepting these Booking Terms and Conditions.