Booking terms and conditions

Who we are

Superior Rentals is a family-run short-term rental operator in Portugal, hosting guests in Madeira and Lisbon since 2014. You can contact us at info@superior.rentals.

We operate three short-term rental properties in Portugal, each licensed under the Portuguese Alojamento Local regime:

Riverside apartment, Avenida Dom João II 57, Lisboa, registration no. 40119/AL.

Beachfront penthouse, Estrada Monumental 237A, Funchal, Madeira, registration no. 42496/AL.

Downtown villa, Rua Ivens 12, Funchal, Madeira, registration no. 121593/AL.

Scope and acceptance

These terms apply to every booking made through superior.rentals or through our booking system. They sit alongside, and do not replace, the house rules, payment terms and cancellation policy shown on each property's page, which form part of your contract with us.

Booking process and the role of Lodgify

Bookings are completed through Lodgify, a third-party booking and payments provider. When you book, you are entering into a contract with us, not with Lodgify. Lodgify processes your payment on our behalf and stores your card details for the pre-authorisation described in the security deposit section below. We are responsible for your stay; Lodgify is responsible for the booking and payment infrastructure. A booking is confirmed once payment is taken in accordance with the payment schedule and you receive a confirmation.

Prices, taxes and fees

Prices shown at booking are in euros and cover accommodation only. The following are not included and are payable separately, on site, unless stated otherwise:

Municipal tourist tax, payable locally: in Lisbon, €4 per guest and per night for guests aged 13 or over, up to a maximum of 7 nights; in Funchal, €2 per guest and per night for guests aged 13 or over, up to a maximum of 7 nights. These are municipal charges set by the local council, not by us, and the amount payable is the rate in force at the time of your stay.

Late arrival fees, extra child fees and second bedroom fees, described below.

The security deposit described below.

Payment schedule

• If you book 60 days or more before arrival, we charge €1 at the time of booking to confirm your stay. The remaining balance is charged automatically 59 days before arrival, to the payment method you provided.
• If you book less than 60 days before arrival, the full amount is charged at the time of booking.
• By completing a booking, you authorise us to charge the applicable amount, at the applicable time, to the payment method you provide.

Cancellations and changes

• If you cancel 60 days or more before check-in, your booking is 100% refundable.
• If you cancel 59 days or fewer before check-in, your booking is non-refundable.
• No-shows are treated as a cancellation within 59 days of check-in and are non-refundable.
• If you need to change your dates, contact us as early as possible. Changes are subject to availability and may be treated as a cancellation and rebooking if outside the terms above.
• We may need to cancel or relocate your booking in exceptional circumstances, for example a safety issue with the property. If we do, we will offer you a comparable property where possible, or a full refund. We are not liable for any further cost or loss this causes you.

Check-in and check-out

• Check-in is from 16:00 onwards. Early check-in may be arranged, subject to availability; contact us at least 24 hours before you expect to arrive.
• Check-out is by 12:00 (midday). Late check-out is not guaranteed and depends on the arrival time of the next guests; contact us in advance if you need a later departure.
• If you arrive after 21:00, a late arrival fee applies: €30 for arrivals up to 22:30, €45 for arrivals up to midnight, and €60 for arrivals after midnight.

Occupancy, children and second bedrooms

Each property has a maximum number of guests, shown on its page. You must not exceed it without our agreement.

Riverside apartment: the reservation covers 2 adults. Up to 2 children may also be accommodated for €16 per child, per night, payable at check-in; this fee is not included in the reservation price.

Beachfront penthouse and Downtown villa: the second bedroom is reserved for groups of 3 or more guests. Smaller groups wishing to use the second bedroom may do so for an additional €25 per night, payable at check-in.

A cot is provided free of charge for children up to 1 year old, on request.

Security deposit

We place a €300 pre-authorisation on your card 1 day before arrival. This is not a charge; it is a hold on your available credit. We release it 7 days after departure, provided no damage or other exceptional issues are identified during or after your stay. If damage, excess cleaning, a smoking violation or another breach of these terms occurs, we may charge some or all of the €300 against the pre-authorisation, and may seek any amount beyond that from you separately if the cost exceeds it.

House rules

While staying with us, you agree to:

Respect quiet hours between 22:00 and 08:00. Parties and events are not permitted. Persistent noise complaints may lead to eviction without refund and forfeiture of all payments made.

Not smoke inside the property. Designated smoking areas are available outside. Smoking indoors incurs a minimum €150 deep-cleaning fee, deducted from your security deposit.

Not bring pets. None of our properties currently accept animals.

Leave the property in a reasonably tidy condition at check-out.

Follow any property-specific notices shown on the property's page at the time of your stay, for example temporary building works.

Your conduct and liability for damage

You are responsible for your own conduct and that of everyone in your party during the stay. You are liable for any damage to the property or its contents caused by you or your party, beyond fair wear and tear, whether or not it is covered by the security deposit. We may recover reasonable costs directly from you where they exceed the deposit.

Your right to cancel under EU consumer law

Under EU consumer protection law, the standard 14-day right of withdrawal for distance contracts does not apply to accommodation booked for a specific date or period. This means that once you book, the cancellation terms above, not a general cooling-off right, govern your ability to cancel and receive a refund.

Alojamento Local licensing

Each property is licensed to operate under the Portuguese Alojamento Local regime, under the registration numbers listed at the top of these terms. Operating under this regime means the property meets the applicable safety, hygiene and registration requirements set by the relevant authorities.

Our liability

We are responsible for providing the property and services described at booking with reasonable skill and care. We are not liable for any loss or damage that is not reasonably foreseeable, that results from circumstances beyond our control, or that is indirect or consequential. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by our negligence.

Force majeure

We are not liable for a failure or delay in performing our obligations caused by events outside our reasonable control, including natural disasters, extreme weather, fire, pandemic, government action or industrial action. If such an event prevents your stay, we will work with you in good faith on a refund, credit or rescheduled stay as appropriate to the circumstances.

Complaints and dispute resolution

If something goes wrong, contact us first at info@superior.rentals so we can try to resolve it directly. As required by Portuguese law, an electronic complaints book (Livro de Reclamações Eletrónico) is available at www.livroreclamacoes.pt.

If a dispute is not resolved directly with us, you may refer it to the Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra (CACRC, www.cacrc.pt), an alternative dispute resolution body for consumer disputes. Use of this body is optional and does not remove your right to go to court.

Data protection

We process your personal data to manage your booking and stay, as described in our privacy and cookies policy at superior.rentals/privacy. That policy explains what we collect, why, and your rights.

Changes to these terms

We may update these terms from time to time, for example to reflect a change in our policies or the law. The version in force at the time you book applies to your booking. The date at the top of this page shows when these terms were last revised.

Governing law and jurisdiction

These terms are governed by Portuguese law. Any dispute that is not resolved through the channels above will be subject to the jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer protection rules that entitle you to bring proceedings in your own country of residence.

Contact us

Superior Rentals. Email: info@superior.rentals.